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Home / Privacy Policy

Privacy Policy

Thank you for visiting Victorian Trailers. This Privacy Policy applies to the Victorian Trailers website, vic.techeva.co.in (“Website”).

At Victorian Trailers, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. We comply with the Australian Privacy Principles (“APPs”) in the Privacy Act 1988 (Cth). The APPs set out how personal information is collected, used, stored and destroyed and how an individual may gain access to personal information held about them.

“Personal information” is information, or an opinion, that identifies an individual, or from which a person’s identity could reasonably be ascertained.

This policy details how Victorian Trailers manages personal information collected from you through forms or through its Website, sets out some of your privacy rights in relation to personal information, and advises how you can contact us with privacy queries.

Collecting personal information about you

Victorian Trailers collects personal information that you submit through this Website. We aim only to collect personal information that is necessary to supply you with the goods that you have ordered or asked us about. You are able to browse the Website anonymously if you wish; however, this may prevent you from using certain features, such as placing an order.

The type of personal information we collect will depend on the goods you have asked us to provide or may be interested in, and includes names, addresses, telephone numbers, email addresses and payment details.

At the time personal information is collected, or as soon as practicable afterwards, we will tell you:

  • our details and how to contact us;
  • the purpose for which the information is collected;
  • how to access any information held about you;
  • the types of people and organisations to which we may disclose that information; and
  • the consequences of you not providing the information,

unless any of the above is obvious in the circumstances or set out on a collection form.

While we try to collect personal information only from the individual involved, in some instances we may receive personal information about you from third parties. Where we receive, retain or use personal information about you from third parties, we will let you know that we hold this information.

How we use your personal information

Victorian Trailers will use and disclose your personal information where necessary to answer your enquiry or request, or to supply you with goods ordered. We also use and disclose it for our administration and other operations, including accounting, credit and reference checks, fraud checks, record keeping, warranty work, VIC registration where you request it, improving the Website and Website traffic analysis.

We may also use your personal information for related purposes that you would reasonably expect, such as sending you details of our products, promotions or sales that may interest you. You can opt out of receiving this information at any time by telling us.

In some cases we may disclose your personal information to third parties, but only where it is required to complete the transaction you have entered into. For example, we will disclose your personal information to banking institutions and payment providers to verify and process your payments, and to the relevant road authority where you ask us to register your trailer. We may also disclose your personal information where we have sought your consent or as otherwise allowed by law.

If you choose not to provide us with your personal information, we may not be able to answer your enquiry, supply the goods you have ordered or complete the transaction you have entered into.

Transfer of information outside Australia

We will not send your personal information outside Australia unless:

  • it is necessary to complete your transaction;
  • it is to a third party that we use to help us provide our goods to you (for example, an email or website hosting provider);
  • you have given your consent;
  • we believe on reasonable grounds that the recipient will deal with your personal information in a way that is consistent with the APPs; or
  • it is otherwise allowed by the Privacy Act.

Storage and security

Your personal information is stored electronically, on paper, or both. Victorian Trailers has physical, electronic and procedural safeguards for personal information and takes reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Access to electronic records is limited by passwords, and paper records are kept in secure premises.

Please be aware that personal information sent by email may not be secure. If you have concerns about sending information by email, please contact us by phone instead.

Victorian Trailers uses secure methods to destroy or permanently de-identify your personal information when it is no longer needed, and retains it only while it is required for our functions or for any other lawful purpose.

Access and correction

In most cases, you can access the personal information Victorian Trailers holds about you. We may provide this information verbally or in writing, as appropriate. If we decline to give you access, we will tell you why.

We will take reasonable steps to correct your personal information so it is accurate and up to date. Please tell us about any changes to your personal information.

Cookies and non-personal information

Victorian Trailers may collect non-personal information such as your browser type, device and technical information about your connection to the Website. This Website also uses cookies, for example to keep the contents of your cart and remember your preferred yard. Non-personal information may be shared with service providers for website analytics and advertising.

Privacy concerns or complaints

If you have any questions or concerns about your personal information, or would like to make a complaint, please contact our Privacy Officer. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

How to contact us

Privacy Officer, Victorian Trailers
33B Trawalla Ave, Thomastown VIC 3074
Phone: 1300 TRAILER

Last updated October 2026.

Call 1300 TRAILERContact us